Effective date: August 1, 2025
At Give Props, your privacy matters.
This Privacy Policy explains what data we collect, how we use it, and your choices.
Give Props is owned and operated by Props Software LLC, based in Denver, Colorado, USA ("we," "our," or "us").
If you ever have a question, you can reach us at [email protected].
1. What Give Props Does
Give Props is a Slack app that helps teams share recognition directly within Slack.
To make that possible, we connect securely to your Slack workspace through Slack's API.
2. Information We Collect
We only collect the information needed to make Give Props work well and improve it over time.
When you install Give Props:
- Workspace ID, workspace name, and Slack team domain
- User IDs, display names, and profile photos for authorized users
- Access tokens provided by Slack's API (stored securely)
When you use Give Props:
- "Props" messages you send or receive through the app
- Basic usage metrics (like how often certain features are used)
- Technical data (browser type, device, or error logs)
When you pay for a subscription:
- Payment info is handled entirely by Paddle, our Merchant of Record.
- We never see or store your credit card details.
- Paddle provides us with necessary billing information like your company name, email, and subscription status.
3. How We Use Your Information
We use the information we collect to:
- Operate and maintain the Give Props app
- Display your team's recognition messages in Slack
- Provide support, billing, and account management
- Improve features and fix bugs
- Comply with legal obligations
We don't sell or rent your personal data to anyone.
4. Sharing and Disclosure
We may share limited information with trusted third parties who help us run Give Props, for example:
- Slack, to provide the app's functionality
- Paddle, to handle payments and billing
- Analytics providers, to understand general usage patterns
All of these providers are required to keep your data secure and only use it for the purposes we specify.
We may also disclose information if required by law or to protect our rights and users' safety.
5. Data Storage and Security
We use modern cloud infrastructure and security best practices to keep your data safe.
Access to production data is limited to authorized team members who need it to support the product.
If we ever have reason to believe your data may have been compromised, we'll notify you as required by law.
6. Data Retention
We keep your information only as long as necessary to provide the service and meet legal obligations.
If you uninstall Give Props from your Slack workspace, we'll delete or anonymize associated data after a short retention period.
7. Your Rights
Depending on where you live (for example, in the EU or California), you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletion
- Object to or restrict certain processing
- Receive a copy of your data in a portable format
To exercise these rights, email us at [email protected] — we'll respond promptly.
8. International Users
Give Props is operated from the United States but used globally.
If you're outside the U.S., your data may be transferred to and processed in the U.S.
We take reasonable steps to ensure your data is protected according to this policy.
9. Children's Privacy
Give Props is not designed for or directed toward children under 13.
We don't knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
When we do, we'll update the "effective date" above and post the new version here.
If the changes are significant, we'll do our best to let you know in advance.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: